What currency are the prices on the site?

All prices on our website are displayed in GBP (£).

When will my order ship?

We aim to process all orders within 1–3 business days. Once shipped, delivery typically takes 7–10 business days, depending on your location.

You’ll receive a tracking number within 3–5 days after dispatch.
If you haven’t received tracking details after 7 business days, please contact us at info@niro-london.com.

Can I return an order?

Yes! We accept returns for damaged or defective items within 30 days of delivery.

Please note:

• Return shipping costs are the responsibility of the customer.

• Include your full name and order number inside the return parcel.

• Please wait until the item arrives before starting the return process.

For full details, check our [Return Policy].

Can I cancel my order?

Absolutely — as long as your order hasn’t been shipped yet.

If your order has already been dispatched, you’ll need to wait for it to arrive and then request a return for a refund.

I entered the wrong shipping address. What should I do?

Please email us at info@niro-london.com within 24 hours of placing your order.
We’ll do our best to update the address in time.

After 24 hours, we may not be able to make changes. Unfortunately, we cannot offer refunds for incorrect address submissions made after that window.

How long does shipping take?

Shipping generally takes 7–10 business days after your order is dispatched.
We work with trusted couriers to ensure your order arrives safely and on schedule.