At Holiina, we work hard to ensure your order is processed quickly and delivered safely. Below you’ll find all the essential details regarding how and when your items will arrive.

Processing & Dispatch

All items listed on our website are in stock. If a specific size or colour is unavailable, it will automatically be removed from the product page.

• Orders are typically processed and dispatched within 1–3 business days

• During peak seasons (e.g., November to January), processing may take slightly longer

• Customisable or made-to-order items may require 3–5 additional days for preparation

Delivery Timeframes

Standard delivery typically takes 5–10 business days, depending on your location.

• You will receive a tracking number via email within 24 hours of dispatch

• Once an item has been shipped, we cannot make changes to your order (including address updates or cancellations)

Potential Delays

While we strive to meet all delivery estimates, delays may occur due to:

• Seasonal backlogs (especially during holidays)

• Courier disruptions, strikes, or extreme weather

• Global events such as pandemics or customs issues

For more information on delivery terms, please see our [Terms & Conditions].

Shipping & Returns

Customers are responsible for return shipping costs unless the item is faulty or damaged upon arrival.

For details on how to initiate a return, please visit our [Refund & Return Policy].

For any shipping-related questions, feel free to contact our support team at info@holiina.com — we’re always happy to help.